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To order by phone or text: 208-283-8095

Frequently Asked Questions

100% Satisfaction Guarantee

We strive to provide 100% customer satisfaction. If for some reason you are not satisfied with the merchanside you purchased simply return for a credit, exchange or refund less the shipping cost.  Merchandise must be returned in sellable condition which includes original packaging and unmarked within 15 days of the purchase date.  Shipping costs in returning the item(s) are the responsibility of the buyer.  All returns/credits will require a RMA # so please call 208-283-8095 or email heather@totalk9connection.com before sending back.  

Shipping

Shipping is a flat rate of $9.00 on every order in the contiguous United States. We appreciate any order large or small and therefore don't charge handling or minimum order fees.  Shipping will be done via FedEx and/or USPS so please make sure the address you provide is deliverable through either carrier.  

Flat rate $9.00 shipping does not apply to orders outside the contiguous United States so please contact us for a shipping quote.  Unfortunately shipping outside the United States is not cheap but we will do our best to find the lowest rate possible.  You will be contacted via phone or email with the shipping quote and from there can decide if you would like to proceed or cancel the order.  

Drop Shipping

A few items are available on a drop ship basis so please allow a few extra days for shipping. If you order one of these products, we will email/call and let you know the status.

Free Local Delivery

We offer free local delivery to the following cities in Idaho: Boise, Meridian, Eagle, Kuna, Nampa and Caldwell. Local customers, please call, text or email us your order to avoid the shipping charges generated through our online store.

Backorders

We make every effort to ensure that all merchandise advertised ais available. However, from time to time some items may be temporarily out of stock. We will accept back-orders on any item and let you know when they become available.

Damaged Packages

If your package appears damaged at the time of delivery you have the right to refuse it. If a package arrives damaged please notify us immediately and retain the original shipping carton(s) as examination by a carrier inspector may be necessary.

Returns

If for some reason you are not satisfied with the merchanside you purchased simply return for a credit, exchange or refund less the shipping cost.  Merchandise must be returned in sellable condition which includes original packaging and unmarked within 15 days of the purchase date.  Shipping costs in returning the item(s) are the responsibility of the buyer.  All returns/credits will require a RMA # so please call 208-283-8095 or email heather@totalk9connection.com before sending back.  

Sales Tax

We collect 6% sales tax from Idaho residents

Holidays We Do Not Ship

New Year's Day

Memorial Day
Independence Day
Labor Day
Thanksgiving Day
Christmas Day

Our wonderful customers are the key to our success. Thank you!

Phone orders: call or text 208-283-8095.

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